WeBuyNow Reviews

Who Are WeBuyNow?

WeBuyNow is a trading name of Springbok Properties.

What services do WeBuyNow provide?

WeBuyNow’s website doesn’t offer much detail about their services, but they suggest they can pay ‘up to 100% of market value’ and enable you to sell in ‘7-21 days’.

What is the buying process for WeBuyNow?

WeBuyNow’s website – webuynow.co.uk – doesn’t provide much information about their buying process. However, if you google ‘WeBuyNow reviews’ it will take you to another page of their website: webuynow.co.uk/reviews. On this page, the company goes into a little more detail about how they operate.

According to this area of their website, WeBuyNow “facilitate sales agreements within 30 days for 56% of their clients”. It’s important to note some of the language they use here. They ‘facilitate’ sales – this suggests they are finding a buyer for your property and not buying it directly. They also refer to ‘sales agreements’, not sales completions. This suggests they find buyers for 56% of their clients within 30 days, not that 56% of their buyers complete the sale of their property within 30 days. Finding a buyer does not guarantee a property sale.

A genuine cash homebuying company will be able to complete the sale of your property in 7-14 days. What WeBuyNow is referring to on their website appears to be a very different service.

Their website goes on to say: “We Buy Now relies on buyer enquiries for much of their business – so there is still the chance of your sale falling through…They are also unable to guarantee a precise sale time”. This makes it clear that the service being offered by WeBuyNow is not a genuine direct cash homebuying service. Unless they are buying your property directly with their own cash funds, a company will be unable to offer you any certainty around speed of sale or the price you will achieve.

How much below market value do WeBuyNow offer?

It’s unclear how much WeBuyNow pay for properties. Their website says they can pay ‘up to 100% of market value’, but their customer reviews suggest that this applies to their online estate agency service rather than a ‘quick sale’ option.

WeBuyNow customer reviews

WeBuyNow Reviews Trustpilot

WeBuyNow Trustpilot review score: We were unable to find any WeBuyNow reviews on Trustpilot. WeBuyNow is a trading name of Springbok Properties Limited. When WeBuyNow refer to a high number of customer reviews on their website, they seem to be referring to reviews left for Springbok. For this reason, we have also looked at Springbok customer reviews. Springbok have a Trustpilot score of 4.3/5 based on 3,447 reviews.

Although they have a relatively high score on Trustpilot, the majority of their reviews refer to an online estate agency service. We couldn’t find a single review that mentioned a quick cash home sale service.

If a company is not buying your property directly with their own cash funds, they’ll be unable to offer you any guarantees around when your sale will complete or what price you’ll achieve.
Trustpilot reviews suggest that most customers choose to use the company for an online estate agency service. In their customer review responses, the company says that they target buyers who do not have a property to sell in order to complete the sale. Whilst, in theory, this should speed up a property sale and avoid property chains, sales will still likely take months rather than weeks and will not be guaranteed. This seems to be reflected in the reviews left. One customer suggested that the ‘quick sale’ they were after with Springbok was now running into its 12th month.

Their less positive reviews also mention some other worrying issues.

Several customer reviews mention being tied in with contracts and having ‘applications’ placed on their property titles with Land Registry. Whilst contracts are standard for an estate agency, they are a major red flag for a quick sale company, so homeowners should be wary if they’re asked to sign a contract when they think they’re signing up for a quick cash sale.

The company’s ‘call centre’ business model also attracts criticism in customer reviews. Customers report struggling to get hold of members of staff and leaving multiple messages that get ignored.
Referring to their online estate agency service, would-be buyers report being unable to book viewings, get any information about properties for sale, or make an offer on a property. Several also mention staff not turning up for property viewings or agents not knowing key information about the property they are showing. If these reviews are accurate, these practices are likely to have a significant impact on your property sale. Difficulty booking viewings and making offers will impact both the speed of your sale and how much you achieve for your property.

WeBuyNow Reviews Google

WeBuyNow Google review score: Again, we couldn’t find any WeBuyNow Google reviews. As WeBuyNow seem to consider Springbok reviews their own, we once again did the same. Springbok Properties score 4.1/5, based on 1,403 reviews.

Customer reviews on Google largely mirror those on Trustpilot. They have a fairly high score overall, but the negative reviews raise some serious concerns.

Several customers mention promises of quick sales that never materialise, being asked to sign contracts that tie you into using their services, and charges against properties with Land Registry that prevent you from selling to anyone else.

Contact Us

0800 068 3366


Quick Move Now Ltd
Unit 9,
Coped Hall Business Park,
Royal Wootton Bassett,
Swindon, SN4 8DP

Pros and Cons of WeBuyNow

Pros

  • UK-based company
  • Members of The Property Ombudsman (TPO)
  • Positive customer reviews relating to estate agency services

Cons

  • Lack of information on their website. It’s unclear from their website whether they buy any properties directly or simply offer an online estate agency service that aims to be quicker than high street competitors.We couldn’t find any customer reviews that suggested WeBuyNow bought their property directly. Any other method of sale is unable to offer any guarantees around speed or price.
  • A large number of customer reviews mention poor communication. Issues include unreturned phone calls, missed appointments, and an unresponsive call centre environment.
  • Several customer reviews suggest that the company tries to get negative feedback removed. This calls into question the accuracy and reliability of positive reviews left for the company.
  • Customer reviews mention being tied in with contracts and having charges placed on their property titles – this is a major red flag for a property buying company.

Compare WeBuyNow with Quick Move

Quick Move Now WeBuyNow
Established since 1998 Springbok Properties Limited was incorporated in 2014
Annual turnover £20.3 million WeBuyNow is part of Springbok Properties. As a small company, Springbok are exempt from having to publish full company accounts, so we’re unable to see their annual turnover. However, their most recent financial statement suggests they do not have the cash available to buy properties without relying on investors or mortgages.
Are they a member of any professional associations or redress schemes? Yes, Quick Move Now are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB) WeBuyNow are members of The Property Ombudsman (TPO) but not the National Association of Property Buyers (NAPB). However, the group WeBuyNow are part of - Springbok - are members of the NAPB.
Is the company registration number available on the website? Yes Yes

Is WeBuyNow legit? - Our verdict

WeBuyNow don’t have any presence on Trustpilot or Google reviews, so it’s difficult for us to get a feel for customer experience. They claim to have more than 8,500 reviews, but this appears to refer to reviews of the company they are a trading name of: Springbok Properties.

With no customer reviews referring exclusively to WeBuyNow, it’s difficult for us to assess what service they provide. WeBuyNow’s main website claims to be able to provide quick cash house sales, completing in 7-21 days, but other pages of the same site seem to dispute that. We’ve also not found any customer reviews on either Trustpilot or Google that support this claim.

WeBuyNow’s own review page clearly states that they are unable to guarantee a sale timescale and says they rely on buyer enquiries so the sales are not guaranteed.

The value of genuine cash homebuying services lies in the speed and certainty they are able to offer. If a company is not purchasing your property directly, with their own cash funds, it’s difficult to see what benefit they could offer over selling with a high street estate agent.

Many of WeBuyNow/Springbok’s customers seem to have been encouraged to use their online estate agency service, but several reviews criticise a lack of property viewings, a lack of knowledgeable staff, and long protracted sales. Others state that the promised ‘pool of investors’ never materialised and they struggled to get much interest on their property at all.

Springbok’s listing on Companies House (the government’s register of companies) states that their principal activity is ‘real estate agency’. It also does not appear that they have the funds available to be able to purchase properties without relying on mortgages or investors. This, again, would make them unable to offer any guarantees around speed or certainty.

Online estate agencies provide a very different service to cash homebuying companies. An online estate agency can connect you with buyers (investors or buyers wanting to live in the property) but will have no control over how quickly the sale will complete once an offer has been accepted. One customer highlighted that what was supposed to be a ‘quick sale’ had taken nearly a year.

Genuine cash home buyers offer speed and certainty that cannot be matched by any other method of property sale. If you want a guaranteed sale or need your sale to complete on a specific date, an online estate agency simply cannot deliver any certainty.

Are WeBuyNow any good?

With a very sparse website and no customer reviews that explicitly refer to WeBuyNow (rather than the wider company they’re part of), it’s very difficult for us to assess whether WeBuyNow are any good at what they do.

We do know, from their own website, that they rely on buyer enquiries for much of their business. This suggests that they operate an online estate agency, but it’s unclear whether this is alongside a direct cash homebuying company or whether that is their main business model. Their latest company account suggest they do not have the cash available to buy any properties directly without relying on mortgages or investors, which would mean they’re unable to offer any certainty around sale completion times or price achievable. We couldn’t find any customer reviews that suggested they successfully sold a property to WeBuyNow or Springbok within the 7-21 days suggested on WeBuyNow’s website.

The biggest concern we have about WeBuyNow is a lack of transparency and detail around the service they offer. WeBuyNow’s website gives very little information about the service on offer or their property buying process.

If you need a quick or guaranteed property sale, your only option is to sell to a genuine cash homebuying company. A genuine cash homebuying company will be able to purchase your property directly on a date of your choice, completing the sale in as little as 7 days if required.

Getting a cash offer from Quick Move Now is quick and easy

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FAQ's

  • How does Quick Move Now’s house buying service work?

    Our house buying service is surprisingly straight forward. There are no chains, no risks and no hassle!

    1. Simply call us on 0800 068 3366 or enter your details online to obtain an indicative cash offer for your property.
    2. After independent valuations, we’ll make you a free, no-obligation formal cash offer.
    3. If you choose to accept our formal offer, you decide the date for sale completion.
    4. On your chosen date, the house sale is completed and the money is transferred to you.

    Find out more about our simple house buying process here

  • Will Quick Move Now buy my property at a discount and is there a set amount?

    As a property buying company, we have to buy property at a discount. There is no set discount amount we apply. Each property is assessed on its own individual merit. We use local estate agents to carry out full assessments, from which our formal offer is based. We can pay up to 85% of the market value and in every case we always offer the maximum we can.

    Read more on how much we pay and why

  • Are there any fees to pay if you sell your property to Quick Move Now?

    There are no fees to pay at any point in the selling process. We will make you a free, no-obligation cash offer. If the cash offer we make doesn’t meet your needs, you are free to walk away. In fact, you are free to walk away right up to the point you exchange contracts.

    In additional to paying zero fees, Quick Move Now also covers your legal fees, including panel solicitors and EPCs. You are obviously free to use your own solicitors, however we can't guarantee timescales if you choose to use a solicitor that we've not worked with before.

  • Do I have to sign a contract if I decide to sell my house to Quick Move Now?

    We NEVER ask our customers to sign anything upfront! We strongly advise you NOT to sign any contract prior to exchange. If any company is asking you to do so, this is a clear warning you are not dealing with a genuine house buyer. We are often approached by customers who have signed an option agreement with another company, which basically tie them to that company for a period of time while the company looks for an investor to purchase the property.

    As with any property transaction, there are legal documents you will have to sign upon exchange of contracts. These will be drawn up by your solicitor.

  • How do Quick Move Now value and offer on the properties they buy?

    We carry out a full, in-depth analysis of the local market. This includes speaking with local estate agents and throughly researching the local market and comparable properties to ensure we offer the maximum amount we can.

    Read more on our house buying process

  • What type of properties can Quick Move Now buy?

    We can buy any residential property across England and Wales.

    We consider all values of property; the cheapest we've bought is £14,000 and the most expensive is £1million, so we really do look at any type and any value.

    Currently, Quick Move Now do not purchase age restricted properties.

  • Can Quick Move Now buy properties anywhere in the UK?

    We buy properties all over England and Wales. We do not currently buy properties in Scotland.

  • If I accept an offer, how long does completion take?

    The timescales are completely dictated by you, the seller. What we do as a business is guarantee to have the cash available to complete the transaction on the date you choose.

    We have bought property in less then 24 hours, but the majority of our customers choose to complete in 3-4 weeks as that gives them time to organise removals and suits their onward move.

  • What are the benefits of using Quick Move Now's home buying service?

    The traditional way of selling a house, through the open market, is fraught with uncertainties regarding price and timescale. What Quick Move Now provide is an alternative to that. We give you certainty, flexibility and speed, putting you in complete control of the transaction.

    Getting a genuine cash offer from Quick Move Now puts you in a strong, proceedable, chain-free position for your next property.

    Selling your house to Quick Move Now is also a hassle-free option. You don't have to wait on the market for a buyer, or prepare your home for house viewings. A cash offer puts you in an ideal situation to make your onward move quickly.

    Read more about the benefits of selling your house directly to Quick Move Now

  • How do I know if the cash offer Quick Move Now have made is fair?

    Our formal offers are based on two local, independent estate agent valuations.

    As founding members of the National Association of Property Buyers (NAPB), honesty and transparancy are integral to our business, and we always follow the Code of Practice for Residential Property Buying Companies set out by The Property Ombudsman.

  • How long does it take to receive a cash offer from Quick Move Now?

    We aim to provide an indicative offer within an hour of receiving your enquiry.

    Formal offers are provided within 72 hours of receiving an independent estate agent's report. If your property is already on the market, we can provide a formal offer within 72 hours of your initial enquiry as we do not need to order a separate estate agents report.

    Read more on our house buying process

  • Will the cash offer Quick Move Now make ever change?

    The formal offer we make is valid for 7 days. If you wanted to proceed with our formal offer after this period, we would need to re-appraise your property and local market conditions. If nothing has changed, your original offer would still stand.

    All properties we buy are subject to a full survey. If a serious structural issue is flagged, this may affect the price we can offer. However this is all completed before we exchange contracts, so you are free to walk away cost and obliagtion free up until exchange of contract.

  • Do Quick Move Now carry out a survey before making a cash offer?

    Not before we make a formal cash offer. However, if you do decide to accept our offer and proceed then we will need to complete a survey just to make sure the property is structural sound. All surveys are completed by local, independent surveyors.

  • Do Quick Move Now buy tenanted properties?

    Any property we buy has to be vacant upon completion. We can however, make a free, no obligation cash offer while your rental property is tennanted. Following your acceptance of our offer, you would need to serve notice to your tenant.

  • Do Quick Move Now buy ex local authority properties?

    Yes, we can purchase ex local authority properties.

  • What happens to my property after I sell it to Quick Move Now?

    We will sell the property via the open market and take on all the uncertainties and hassles you would have otherwise encountered.

  • How do I know that Quick Move Now is a genuine cash house buyer?

    The easiest way to know if a company is buying houses directly is to simply look at their company accounts. Lots of companies quote they are able to purchase using their own cash funds, whereas, we're able to demonstrate this through our accounts and our longevity within the industry. Our turnover and the number of houses we buy makes us unique. There is no other house buyer that is able to match us.

    Our size and experience mean we are able to guarantee you a quick and certain house sale. Every single property that we buy is bought directly with our own cash.

    Quick Move Now are transparent all the way through the house buying process. Every property we buy is a cash purchase and we post our last 3 years of accounts on our company website, which proves our turnover and the amount of cash we have available. We are a member of the property ombudsman and helped to draft the code of conduct for the National Association of Property Buyers (NAPB).

    We've bought in excess of 6,000 properties. Unfortunately, other companies within the industry don't have the same amount of cash available, and so they act as brokers and middlemen instead. They will find homeowners looking to sell and then trying to find an investor to buy that property. In reality, this means they are providing an estate agency service and are unable to guarantee a buyer, timescales or house sale price.

    To discover if you are dealing with a genuine cash house buyer click here to read more

  • Do Quick Move Now need to visit my property in order to make me a cash offer?

    We try to limit access as much as possible to simplify the process. If your property is not currently on the market, we may have to ask a local estate agent to visit your property to carry out a full appraisal in order to provide us with a valuation and further market conditions.

  • I'm not in a rush to sell my house. Can I still use Quick Move Now's house buying service?

    Yes. Most of our customers are looking for certainty rather than speed. The majority of our sellers are buying another property, so the timescales are dictated by that onward move, whether that be in 4, 6, 8, or 12 weeks. Quick Move Now offer a guaranteed house sale with the money ready for you whenever you want to move.

  • My property is in a bad condition. Will Quick Move Now still buy it?

    As long as your property is structurally sound, and mortgageable, Quick Move Now can still buy it. This means you don’t have to worry about decorating or fixing issues before you can sell.

  • Are Quick Move Now regulated?

    The house buying industry is unregulated and you should be wary of any company claiming to be regulated.

    We are, however, monitored by The Property Ombudsman and are a founding member of the National Association of Property Buyers (NAPB).

  • I'm facing repossession due to mortgage arrears. Can Quick Move Now still buy my house and stop my repossession order?

    If you are facing house repossession, Quick Move Now can contact your lender and let them know we are in the process of purchasing your property. As long as your lender is satisfied the arrears and outstanding debt will be cleared by an agreed date, they can stop the repossession order. This will eliminate future financial repercussions for you.

  • Will I always deal with the same person at Quick Move Now?

    When you submit an enquiry to Quick Move Now, one of our dedicated Client Account Managers will be in touch to discuss your needs and guide you through our home buying process. Once you have reached the formal offer stage, your details will be passed to our Purchasing Director who will help you reach your desired completion date.

    Read more about our dedicated purchasing team here

  • Is my personal data safe with Quick Move Now?

    Here at Quick Move Now, we take data protection seriously. We will only pass your personal details on to third parties relevant to your house sale, like estate agents, surveyors and solicitors, if we get to that stage.

    Read more about our terms of data collection here

  • Are there any situations in which Quick Move Now cannot make an offer for my property?

    There are several scenarios in which we will not be able to provide an offer for your property. These are:

    • If the property is unmortgageable (this would mean we will find it difficult to sell it at a later date)
    • If we are unable to accurately ascertain market value
    • If the property has sitting tenants or does not come with vacant possession
    • If there are any other factors that may place an unduly high risk on us being able to resell the property
  • How is my mortgage paid off if I choose to sell directly to Quick Move Now?

    All money is handled through your solictor. Upon completion, your solicitor will redeem any mortgage from the proceeds of the sale and then the balance will be transferred to you.

  • Do you offer a sale and rent back scheme?

    Quick Move Now has never offered a sale and rent back scheme. Only members of the Financial Conduct Authority (FCA) are allowed to offer this service and there are strict regulations and restrictions in place to protect the vendor.

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