Who are Open Property Group

Open Property Group claim to be a professional house-buying company and landlord. From their website, it appears that they buy properties and then either sell them on or keep them as buy-to-let investments.

What services do Open Property Group provide?

Open Property Group claim to be genuine cash buyers. They say they can buy a wide range of different properties, including rental properties with sitting tenants.

What is the buying process for Open Property Group?

From their website, it appears Open Property Group’s quick sale process is similar to other property-buying companies.

Step 1: Open Property Group say you will receive an instant cash offer for your property at the point of enquiry.

Step 2: If you’re happy with the instant cash offer, you can either schedule a property visit or send Open Property Group a video walkthrough or photographs of your property.

Step 3: You can then choose your move-out date.

Step 4: Completion.

How much below market value do Open Property Group offer?

Their website suggests Open Property Group can pay up to 85% of market value for a quick sale.

Pros & Cons of Open Property Group

Open Property Group - Positives

  • UK-based company
  • Members of The Property Ombudsman (TPO) and National Association of Property Buyers (NAPB)
  • Able to buy rental properties with sitting tenants.‎

Open Property Group - Negatives

  • Some of Open Property Group’s customer reviews raise concerns about the company’s communication. A few different reviews mention agreeing to sell to Open Property Group and then not hearing from them for long periods of time.
  • Open Property Group’s company registration number is not visible on their website – this makes it difficult to do your due diligence.
  • Open Property Group has an excellent customer review score on Trustpilot, but some of the reviews seem to be from people who decided not to proceed with the company’s offer.

Is Open Property Group legit? - Our verdict

Customer reviews suggest that Open Property Group is a genuine property-buying company. As Open Property Group is part of a larger group of companies, it was difficult for us to find turnover relating to their property-buying service, but group turnover suggests the group of companies would have the finances available to purchase properties directly.

Not having their company registration number clearly displayed on the website does make it difficult for homeowners to do their due diligence. If you search for ‘Open Property Group’ on Companies House, their record says that the company is ‘active’, but they have filed accounts for ‘a dormant company’. With a little further investigation, it appears the Open Property Group brand is now operating through a different company: ‘Open Property Finance’. This lack of transparency makes it more challenging to be certain you’re dealing with a legitimate company.

Are Open Property Group any good?

Open Property Group have high customer review scores on both Trustpilot and Google, so they’re obviously doing something right. Because we’re only able to see accounts for their group of companies and not specifically for the property-buying company, it’s impossible to say how many properties they buy. They don’t have a huge number of customer reviews, which would suggest they’re not buying a large number of properties. Their website claims more than 1,500 properties have been bought and sold by their directors, but it’s unclear whether that’s as part of Open Property Group. Even if it is, that would mean they’re buying an average of 6 properties each month. That’s not a big number considering they cover the whole of England and Wales.

Open Property Group customer feedback - Real ratings from Trustpilot

Most praised aspects

  • Specialist property expertise: Reviewers frequently praise the company for successfully purchasing “difficult” assets that traditional buyers avoid, such as properties with sitting tenants (buy-to-let), short leases, or structural issues like subsidence.
  • Personalised service: Multiple reviews highlight a “human touch,” specifically naming senior staff. Customers appreciate dealing with decision-makers who provide direct, honest advice rather than a scripted call-center experience.
  • Reliable pricing: Unlike many competitors, several 5-star reviews specifically mention that the price offered at the start remained the same through to completion, with no “gazundering” (last-minute price drops) reported in those successful cases.

Most common complaints

  • Communication gaps: A notable pattern in negative reviews involves the company “going quiet” or ignoring emails/calls for several weeks after an offer has been accepted, leading to high anxiety for sellers on tight deadlines.
  • Significant delays: While they advertise a 7-day sale, several 1-star reviews complain about transactions dragging on for 6+ months due to internal delays or issues with the company’s assigned solicitors.
  • Lower volume of recent reviews: Compared to larger competitors, they have significantly fewer reviews overall. Some critics point out that many of their high scores are older or come from people who only had an initial “positive conversation” rather than a completed sale.

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Open Property Group customer reviews

Open Property Group Reviews Trustpilot

Trustpilot Score: 4.3 / 5

Generally, customers seem to be fairly happy with their experience with Open Property group, but there were a few that did raise areas of concern. A small number of reviews claim that Open Property Group changed their mind and pulled out of the sale. Others mention concerns about Open Property Group’s lack of communication, claiming that the company suddenly went quiet and were difficult to get hold of after accepting their offer.

Open Property Group have responded to the 3 negative reviews left in the last 12 months, typically replying in 1 week or less. They have also requested for 4 reviews to be removed in that time period. A 4 requests were rejected by Trustpilot.

Open Property Group Reviews Google

Google Score: 3.8 / 5

Positive customer reviews were complimentary about the advice and customer service they received from Open Property Group. They also praised Open Property Group’s ability to purchase properties with sitting tenants. Less glowing reviews highlighted poor communication from the company and offers being reduced during the process.

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Compare Open Property Group with Quick Move Now

Quick Move Now Open Property Group
Established since 1998 Unclear. Their website suggests 2014, but Companies House says Open Property Group was incorporated in 2016.
Annual turnover £20.3 million The group of companies Open Property Group is part of have an annual turnover of £9.4 million, but it’s unclear how much of that is related to their property-buying service.
Members of any professional associations or redress schemes? Yes, Quick Move Now are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB) Yes, Open Property Group are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB).
Is the company registration number available on the website? Yes No

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Frequently Asked Questions About Open Property Group

Open Property Group’s website suggests they can pay up to 85% of market value.

We couldn’t find any information on how Open Property Group value properties. Their website says that they will arrange for a property visit or require a video ‘walk through’ of your property, but it’s not clear who assess the value or what experience and qualifications they hold.

No, Open Property Group’s website says there are no costs or fees for using their service. Instead, they will make a profit by purchasing your property for less than market value

Yes, their website states that Open Property Group will cover your legal costs.

Open Property Group’s website suggests that their standard sale process time is 28 days, but they say they can buy in 14 days if necessary.

Company accounts and customer reviews suggest that Open Property Group do buy properties with their own cash funds.

Open Property Group is a voluntary member of The Property Ombudsman and the National Association of Property Buyers. Unfortunately, the property buying industry is unregulated, so although it’s encouraging to see that they’re part of these organisations, it’s important to realise that the organisations do not have any sort of regulatory power.

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