Who are House Buyer Bureau
Derbyshire-based House Buyer Bureau claim to be able to buy your property without any chains, delays or viewings.
What services do House Buyer Bureau provide?
House Buyer Bureau say they buy properties with their own cash funds and can complete the sale in as little as 7 days.
What is the buying process for House Buyer Bureau?
House Buyer Bureau’s website doesn’t go into much detail about the process of selling your property to them.
Step 1: Speak to their team or fill out an enquiry form with some information about your property.
Step 2: Receive a cash offer.
Step 3: Decide on your completion date.
If you look a little deeper on their website, you can see that House Buyer Bureau’s valuation process differs from most other property-buying companies. Unlike some other companies – who use independent local estate agents to value your property – House Buyer Bureau rely on property data websites such as Rightmove and Property Data.
There is little information beyond that about the finer details of the process.
How much below market value do House Buyer Bureau offer?
House Buyer Bureau say they offer around 80% of market value.
Pros & Cons of House Buyer Bureau
House Buyer Bureau - Positives
- UK-based company with positive customer reviews
- Members of The Property Ombudsman (TPO) and founding members of National Association of Property Buyers (NAPB)
- Company accounts show that House Buyer Bureau do buy properties directly with their own cash funds.
House Buyer Bureau - Negatives
- One customer review mentioned House Buyer Bureau discussing with them how their property would be presented to investors. This suggests that, in at least some cases, House Buyer Bureau are acting as a broker. This means they act as a ‘middleman’, finding investors to purchase customers’ properties. Unless a company is buying your property directly, with their own cash funds, they will be unable to offer you any guarantees around price or timescale.
- The company has received a small number of negative reviews, but most of these seem to be from people who are unfamiliar with the quick sale industry and are therefore looking for full market value for their property.
Is House Buyer Bureau legit? - Our verdict
Yes. Both House Buyer Bureau’s company accounts and customer reviews suggest that they are purchasing properties directly, with their own cash funds.
Customer reviews are very complimentary about staff members, even when homeowners have chosen not to go ahead with selling to the company.
They are also (along with Quick Move Now) one of just a small number of house-buying companies recommended by independent advice service The Advisory due to their ethical practices.
Our only concern about House Buyer Bureau is the mention of a customer’s property being presented to investors. Unless a company is buying your property directly, with their own cash funds, they will be unable to provide any guarantees or certainty around price or sale completion date. If you’re unable to accept 80-85% of market value for your property, we would always advise homeowners that their best option is likely to be selling on the open market with a local estate agent. Selling to an investor means you will still be expected to accept an offer below market value, but the sale is unlikely to be any quicker than an open market sale.
Are House Buyer Bureau any good?
House Buyer Bureau appear to have lots of happy customers, which suggests they are providing a valuable service for homeowners looking for a quick house sale.
Customer reviews and company accounts both confirm that properties are being bought directly with the company’s own cash funds, which is what you should be looking for in a home-buying company.
Very helpful friendly staff when I made an initial enquiry. Unfortunately they truefully advised they were not suitable to assist me for they could only offer me £70000 less than its market value. Probably suitable for someone selling an inheritance and not needing proceeds to move to another house
Found the company to be upfront and honest … they chose not to make us an offer on our property but explained their decision and were apologetic at not being able to help.
I recently sold my house through this company. Overall, the process was smooth — communication was clear and consistent, and the team worked quickly to get everything through to completion, which I really appreciated.
However, I did have a concern during the process. At one stage, the offer was reduced in a way that made me question the integrity of the deal. While everything still went ahead and the service was good on the whole, that part of the experience did affect my trust in the company.
In summary, they were efficient and professional, but my confidence was shaken by the change in offer.
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House Buyer Bureau customer reviews
House Buyer Bureau Reviews Trustpilot
Trustpilot Score: 4.4 / 5
Overall, House Buyer Bureau had very positive reviews. Customers were very complimentary about the level of customer service they received, and several said that House Buyer Bureau bought their property in 3 weeks or less. This suggests that they are purchasing properties directly with their own cash funds, and therefore are able to offer homeowners a genuinely quick house sale.
One customer did mention a delayed sale due to hold-ups in the process, but the company responded to their review appropriately and confirmed that they had agreed to compensate the customer for the inconvenience caused.
House Buyer Bureau have responded to all negative reviews left in the last 12 months, typically replying in 24 hours or less.
House Buyer Bureau Reviews Google
Google Score: 4.5 / 5
Again, customer reviews were very complimentary about the level of service received and indicated that their sales were completed in a timescale that would only be possible with a genuine cash home buyer.
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Compare House Buyer Bureau with Quick Move Now
| Quick Move Now | House Buyer Bureau | |
|---|---|---|
| Established since | 1998 | 2010 |
| Annual turnover | £20.3 million | House Buyer Bureau is part of HBB Relocation Services Ltd. Their company accounts show the group’s turnover, but it’s impossible to break this down to find the turnover from their house-buying services. |
| Members of any professional associations or redress schemes? | Yes, Quick Move Now are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB) | Yes, House Buyer Bureau are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB) |
| Is the company registration number available on the website? | Yes | Yes |
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Frequently Asked Questions About House Buyer Bureau
Their website suggests that you can expect House Buyer Bureau to pay around 80% of market value.
House Buyer Bureau say they do their valuations remotely, using a wide range of available data.
No, House Buyer Bureau say there are no fees or hidden costs associated with using their property buying service.
House Buyer Bureau will pay your legal fees if you use their recommended solicitors.
House Buyer Bureau claim to be able to buy your property in as little as 7 days.
House Buyer Bureau say they are direct cash buyers and their company accounts would back that up.
The property buyer industry is unregulated, but there are voluntary industry bodies that companies can apply to be a member of. House Buyer Bureau is a member of both The Property Ombudsman and the National Association of Property Buyers.