Who are House Buyer Bureau

Derbyshire-based House Buyer Bureau claim to be able to buy your property without any chains, delays or viewings.

What services do House Buyer Bureau provide?

House Buyer Bureau say they buy properties with their own cash funds and can complete the sale in as little as 7 days.

What is the buying process for House Buyer Bureau?

House Buyer Bureau’s website doesn’t go into much detail about the process of selling your property to them.

Step 1: Speak to their team or fill out an enquiry form with some information about your property.

Step 2: Receive a cash offer.

Step 3: Decide on your completion date.

If you look a little deeper on their website, you can see that House Buyer Bureau’s valuation process differs from most other property-buying companies. Unlike some other companies – who use independent local estate agents to value your property – House Buyer Bureau rely on property data websites such as Rightmove and Property Data.

There is little information beyond that about the finer details of the process.

How much below market value do House Buyer Bureau offer?

House Buyer Bureau say they offer around 80% of market value.

Pros & Cons of House Buyer Bureau

House Buyer Bureau - Positives

  • UK-based company with positive customer reviews
  • Members of The Property Ombudsman (TPO) and founding members of National Association of Property Buyers (NAPB)
  • Company accounts show that House Buyer Bureau do buy properties directly with their own cash funds.

House Buyer Bureau - Negatives

  • One customer review mentioned House Buyer Bureau discussing with them how their property would be presented to investors. This suggests that, in at least some cases, House Buyer Bureau are acting as a broker. This means they act as a ‘middleman’, finding investors to purchase customers’ properties. Unless a company is buying your property directly, with their own cash funds, they will be unable to offer you any guarantees around price or timescale.
  • The company has received a small number of negative reviews, but most of these seem to be from people who are unfamiliar with the quick sale industry and are therefore looking for full market value for their property.

Is House Buyer Bureau legit? - Our verdict

Yes. Both House Buyer Bureau’s company accounts and customer reviews suggest that they are purchasing properties directly, with their own cash funds.

Customer reviews are very complimentary about staff members, even when homeowners have chosen not to go ahead with selling to the company.

They are also (along with Quick Move Now) one of just a small number of house-buying companies recommended by independent advice service The Advisory due to their ethical practices.

Our only concern about House Buyer Bureau is the mention of a customer’s property being presented to investors. Unless a company is buying your property directly, with their own cash funds, they will be unable to provide any guarantees or certainty around price or sale completion date. If you’re unable to accept 80-85% of market value for your property, we would always advise homeowners that their best option is likely to be selling on the open market with a local estate agent. Selling to an investor means you will still be expected to accept an offer below market value, but the sale is unlikely to be any quicker than an open market sale.

Are House Buyer Bureau any good?

House Buyer Bureau appear to have lots of happy customers, which suggests they are providing a valuable service for homeowners looking for a quick house sale.

Customer reviews and company accounts both confirm that properties are being bought directly with the company’s own cash funds, which is what you should be looking for in a home-buying company.

House Buyer Bureau customer feedback - Real ratings from Trustpilot

Most praised aspects

  • Honest and realistic valuations: Reviewers frequently mention that the company is “upfront” about only offering around 80–85% of market value. Customers appreciate not being given a unrealistic high price just to be let down later.
  • No-pressure approach: Many users highlight that staff are supportive and polite even when the seller decides not to proceed, describing the experience as “consultative” rather than a “hard sell.”
  • Genuine cash funds: Unlike brokers, HBB is often praised for having its own cash ready to go. Reviewers report the process being remarkably fast, with some sales completing in as little as 7 to 14 days with all legal fees covered.

Most common complaints

  • Communication gaps in legal stages: A small number of negative reviews mention that while the initial sales team is excellent, communication can occasionally slow down once the case is handed over to the solicitors or the “underwriting” phase.

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House Buyer Bureau customer reviews

House Buyer Bureau Reviews Trustpilot

Trustpilot Score: 4.4 / 5

Overall, House Buyer Bureau had very positive reviews. Customers were very complimentary about the level of customer service they received, and several said that House Buyer Bureau bought their property in 3 weeks or less. This suggests that they are purchasing properties directly with their own cash funds, and therefore are able to offer homeowners a genuinely quick house sale.

One customer did mention a delayed sale due to hold-ups in the process, but the company responded to their review appropriately and confirmed that they had agreed to compensate the customer for the inconvenience caused.

House Buyer Bureau have responded to all negative reviews left in the last 12 months, typically replying in 24 hours or less.

House Buyer Bureau Reviews Google

Google Score: 4.5 / 5

Again, customer reviews were very complimentary about the level of service received and indicated that their sales were completed in a timescale that would only be possible with a genuine cash home buyer.

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Compare House Buyer Bureau with Quick Move Now

Quick Move Now House Buyer Bureau
Established since 1998 2010
Annual turnover £20.3 million House Buyer Bureau is part of HBB Relocation Services Ltd. Their company accounts show the group’s turnover, but it’s impossible to break this down to find the turnover from their house-buying services.
Members of any professional associations or redress schemes? Yes, Quick Move Now are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB) Yes, House Buyer Bureau are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB)
Is the company registration number available on the website? Yes Yes

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"Quick Move Now was exactly the company I needed when I was selling my house fast due to chain collapse"

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Frequently Asked Questions About House Buyer Bureau

Their website suggests that you can expect House Buyer Bureau to pay around 80% of market value.

House Buyer Bureau say they do their valuations remotely, using a wide range of available data.

No, House Buyer Bureau say there are no fees or hidden costs associated with using their property buying service.

House Buyer Bureau will pay your legal fees if you use their recommended solicitors.

House Buyer Bureau claim to be able to buy your property in as little as 7 days.

House Buyer Bureau say they are direct cash buyers and their company accounts would back that up.

The property buyer industry is unregulated, but there are voluntary industry bodies that companies can apply to be a member of. House Buyer Bureau is a member of both The Property Ombudsman and the National Association of Property Buyers.

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