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Bettermove Reviews

Who Are Bettermove?

Leeds-based Bettermove claim to offer bespoke quick sale solutions.

What services do Bettermove provide?

Bettermove’s website suggests they can either buy your property from you themselves or find a buyer for your property for their network of investors and pre-approved buyers.

What is the buying process for Bettermove?

Bettermove’s website outlines the following 5-step process for selling your property.

Step 1: Get in contact with Bettermove via telephone, WhatsApp, email or an online form.

Step 2: One of their team will get in contact to find out more about the property and your requirements.

Step 3: Bettermove will make an offer to buy your property or sell it on your behalf.

Step 4: They work to your timescales.

Step 5: The sale will complete and the money will be paid into your bank account.

How much below market value do Bettermove offer?

Bettermove’s website doesn’t explicitly state how much below market value they pay for property, but it does include an interactive tool that suggests you can expect to achieve around 90% of your property’s market value.

The tool feels a little misleading, however, as it appears to suggest that a typical estate agent will only be able to get you 87.5% of your property’s value. Property buying companies make a profit by buying property at a discount. They wouldn’t be able to make any profit on your property if they’re willing to pay more than you would achieve selling your property on the open market with a high street estate agent.

A genuine, reputable cash homebuying company will be transparent about how much they believe your property would sell for on the open market and provide evidence to support that figure. They will then discuss with you what level of discount they need to apply to your offer and why.

Bettermove customer reviews

Bettermove Reviews Trustpilot

Bettermove Trustpilot review score: Bettermove have a Trustpilot score of 4.5/5 based on 1,148 customer reviews.

The biggest complaints seem to be that the promised network of investors never materialised, and properties were just listed on Rightmove and Zoopla at a discounted price. This, they claim, damaged their future property sale prospects.

There are also questions around how quick an option Bettermove provide, with several customer reviews stating that their sale took significantly longer than expected. One customer said their sale took more than a year to complete.

A company will only be able to offer you any certainty around price and timescales if they are buying your property directly with their own cash funds.

 

Bettermove Reviews Google

Bettermove Google review score: We couldn’t find any Google reviews for Bettermove.

 

Bettermove Reviews Martin Lewis

Bettermove have been featured on Martin Lewis’ advice forum regarding threats from a credit agency and concerns about the legitimacy of buyers being asked to pay a reservation fee. This may raise concerns for homeowners.

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Quick Move Now Ltd
Unit 9,
Coped Hall Business Park,
Royal Wootton Bassett,
Swindon, SN4 8DP

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Pros and Cons of Bettermove

Pros

  • UK-based company
  • Members of The Property Ombudsman (TPO) and National Association of Property Buyers (NAPB)
  • Bettermove have positive customer reviews that praise members of staff for being helpful and supportive

Cons

  • Customer reviews and company accounts suggest the majority of Bettermove’s business is selling properties on behalf of their owners rather than buying properties directly. A company is only able to offer you any guarantees around price and timescale if they are buying your property directly with their own cash funds.
  • Some of Bettermove’s less positive reviews talk about properties taking a long time to sell (one reviewer said their sale took more than a year) or not selling at all. Bettermove market themselves as a quick property sale service, but if they’re not purchasing your property directly your sale will be as vulnerable to chain issues and delays as any other open market sale.
  • A significant number of customer reviews complain that the promised network of investors never materialised, and their their property was simply advertised on Rightmove and Zoopla at a heavily reduced price. This created an online ‘footprint’ of the property being advertised at a reduced price and meant property owners were not able to advertise their properties at true market value if Bettermove were unsuccessful in finding a buyer for the property.
  • Several customer reviews mention being tied in with contracts and option agreements. This is something that you should always avoid when selling to a property buying company. You can read more about these types of agreements here.

Compare Bettermove with Quick Move

Quick Move Now Bettermove
Established since 1998 Bettermove was bought by its current owners in February 2019.
Annual turnover £20.3 million As a small company, Bettermove do not have to publish their annual turnover. The financial information they have made public suggests they do not have the funds available to buy any significant number of properties without sourcing third-party funding from investors or mortgages.
Are they a member of any professional associations or redress schemes? Yes, Quick Move Now are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB) Yes, Bettermove are members of The Property Ombudsman (TPO) but not the National Association of Property Buyers (NAPB).
Is the company registration number available on the website? Yes Yes

Is Bettermove legit? - Our verdict