Who are HouseBuyers4u
Housebuyers4u are a quick sale company that makes some big claims. Their website states they are the ‘#1 house buyers in the UK’ and they claim to have helped more than 100,000 homeowners since establishing the business.
What services do HouseBuyers4u provide?
Housebuyers4u say they are genuine cash home buyers who only buy with their own funds. They suggest that they can buy your property in 7-14 days.
What is the buying process for HouseBuyers4u?
Housebuyers4u have a pretty standard process for the quick sale industry.
Step 1: You can call their team or fill out an online form with information about the property you want to sell.
Step 2: Based on the information you provide, Housebuyers4u will give you a cash offer in principle.
Step 3: If you agree to the ‘in principle’ offer, they will have an independent third-party valuation carried out. If everything comes back OK, a formal offer will be made in writing.
Step 4: If you accept the formal offer, they will work with you to progress the sale to completion.
How much below market value do HouseBuyers4u offer?
Housebuyers4u say they will pay up to 90% of market value.
Pros & Cons of HouseBuyers4u
HouseBuyers4u - Positives
- UK-based company
- Members of The Property Ombudsman (TPO) and National Association of Property Buyers (NAPB)
- Company accounts (once we worked out who’s behind Housebuyers4u) suggest that they do have the money available to buy some properties directly.
HouseBuyers4u - Negatives
- Housebuyers4u seem to be a bit secretive. We couldn’t find their company registration number anywhere on their website, which makes it difficult to do your due diligence and make sure they’re a legitimate company.
- It’s not clear where Housebuyers4u are based. They list two different London addresses on the ‘contact us’ page of their website, but their company accounts say the company is based 200 miles away, in Leeds. This lack of transparency would be perceived by many as a red flag.
- They make claims about being the best property buying company and suggest that they’ve helped more than 100,000 homeowners, but their accounts and customer reviews suggest they actually buy a small number of properties. Homeowners should be cautious of any company that tries to mislead them or makes grand claims that they can’t back up.
Is HouseBuyers4u legit? - Our verdict
Housebuyers4u are members of the NAPB and TPO, which is a good sign, but we’re concerned about a general lack of transparency.
We always advise homeowners to do their due diligence before using a quick sale company, but that’s very difficult if they don’t publish the information required to do so. We couldn’t find Housebuyers4u’s company registration number or registered company name anywhere on their website. If you search for Homebuyers4u on Companies House, the company can’t be found. This means Housebuyers4u is a brand name being used by a different company. We had to go via The Property Ombudsman to find their company registration number, which is the only way we could find any information about them on Companies House.
Housebuyers4u also aren’t clear about where they’re based. Their website gives two different London addresses: 124 City Road, London, EC1V 2NX and Suite 331 Kemp House, 152-160 City Road, London, EC1V 2NX, but the accounts for the registered company behind the brand – Buy-Investment-Properties Limited – suggest they are based in Leeds.
Are Housebuyers4u any good?
Housebuyers4u have high customer review scores on both Trustpilot and Google, and are members of both the National Association of Property Buyers (NAPB) and The Property Ombudsman (TPO), but their lack of transparency and grand, unsubstantiated claims on their website may be concerning to some.
The company accounts suggest they do buy some properties, but homeowners may feel uneasy that Housebuyers4u aren’t forthcoming with information about the company behind the brand.
Very misleading company. They do not purchase all houses, having a value cut off point, which is not made clear early on. Bombard you with emails and texts with “exciting” news. Also reticent to answer questions directly. Homes over £500,000 are pushed towards auction rather than straight forward purchase, so very misleading. Not to be trusted.
Very quick response and professional on first contact – unfortunately I would not recommend as they do NOT buy any house! Mine is too high priced apparently. Thank you
Raymond seemed pleasant and knowledgable enough. However, he was unable to help and told me that I would be called by a member of his team to discuss further. I was eventually called by a different person from a different organisation saying that they worked together with this company. I was promised an email which was not sent to me. My property is quite unique and, quite frankly, probably considered too much work for them.
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HouseBuyers4u customer reviews
HouseBuyers4u Reviews Trustpilot
Trustpilot Score: 4.8 / 5
Many of the positive reviews are complimentary about the level of customer service offered by staff at the point of initial enquiry, but it’s important to note that the majority of reviews seem to be from homeowners who haven’t actually sold a property to Housebuyers4u.
The other concern raised by their Trustpilot reviews is whether the company is selling your contact details. One review reported being contacted by a different person from a different company after speaking to Raymond at Housebuyers4u. Raymond responded by acknowledging that he had passed the customer’s details on to their ‘auction partners’. With the customer’s permission, this isn’t necessarily an issue, but it’s worth keeping in mind that if Housebuyers4u are benefitting financially from passing on your details, they may not be impartial in the recommendations they make.
Housebuyer4u have responded to 3 negative reviews left in the last 12 months. They have also requested for 1 review to be removed during that time period, but their request was rejected by Trustpilot.
HouseBuyers4u Reviews Google
Google Score: 4.8 / 5
As with Trustpilot, a large number of Housebuyers4u’s customers reviews on Google appear to have been written by people who haven’t used the company’s services. Many of the reviews are complimentary about the staff members who handled their enquiry, but few appear to have gone on to sell a property to Housebuyers4u
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Compare HouseBuyers4u with Quick Move Now
| Quick Move Now | HouseBuyers4u | |
|---|---|---|
| Established since | 1998 | 2007 |
| Annual turnover | £20.3 million | As a small business, Housebuyers4u are exempt from having to publish full accounts, therefore we’re unable to see their annual turnover. |
| Members of any professional associations or redress schemes? | Yes, Quick Move Now are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB) | Yes, Housebuyers4u are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB). |
| Is the company registration number available on the website? | Yes | No |
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Frequently Asked Questions About HouseBuyers4u
Housebuyers4u claim they can pay up to 85% of market value.
Housebuyers4u say their comprehensive value assessment looks at information such as the property size, location and condition, alongside current market data and comparable properties locally. It is not clear, however, who is doing the valuing.
No, Housebuyers4u say there is no cost to use their service.
Yes, their website suggests that Housebuyers4u cover your legal costs.
Housebuyers4u claim they can complete the buying process in as little as 7-14 days.
Their company accounts suggest Housebuyers4u do buy a small number of properties with their own funds.
The home buying industry is unregulated, but companies can become voluntary members of professional organisations such as The Property Ombudsman. Housebuyers4u is a member of both The Property Ombudsman and the National Association of Property Buyers.