Who are Buy My House Experts

‘Buy My House Experts’ is a brand name of UK National Properties Ltd.

What services do Buy My House Experts provide?

Buy My House Experts say they buy properties with their own cash funds and can complete the sale in as little as 5 days.

What is the buying process for Buy My House Experts?

Buy My House Experts’ website doesn’t go into much detail about the process of selling your property to them. They outline 3 basic steps.

Step 1: You can either fill in an online form or call and speak to a member of their team.

Step 2: Receive a cash offer within 24 hours.

Step 3: Agree a price and the solicitors do the paperwork.

How much below market value do Buy My House Experts offer?

Buy My House Experts don’t say how much they will pay for your property, just that it will be below market value.

Pros & Cons of Buy My House Experts

Buy My House Experts - Positives

  • UK-based company with some positive customer reviews.
  • Their website states that they don’t tie customers in with contracts or option agreements.

Buy My House Experts - Negatives

  • A significant number of customer reviews claim offers are heavily reduced at the last minute – often on the day completion is due to take place.
  • Homeowners may have questions about how genuine some of the more positive customer reviews are.
  • The claim to be members of both the National Association of Property Buyers (NAPB) and The Property Ombudsman (TPO), but we couldn’t find Buy My House Experts or the company behind the brand – UK National Properties Ltd – on either member list.
  • Buy My House Experts claim to be a regulated company but unfortunately the property buying industry is unregulated. Any company claiming to be regulated is misleading you.

Is Buy My House Experts legit? - Our verdict

We have a few big concerns about Buy My House Experts.

Their company website claims they’ve been established since 1993, but we can’t find any evidence to support that. The company was only established with Companies House in October 2020, the website was first visible in July 2022, and both Google and Trustpilot reviews only go back as far as the end of 2022. The company also posted ‘dormant company’ accounts for both 2021 and 2022, suggesting they weren’t operating during that time period.

There is a general lack of financial information available for the company. This means we’re unable to verify their claim that they buy properties directly with their own cash funds. We do know that the exemption they’ve claimed in their financial records (section 477 of the Companies Act 2006) means they must have a company turnover of less than £5.6million and a balance sheet total of less than £2.8million. On their website, Buy My House Experts claim to buy 50-60 properties a month. That would mean they’re buying between 600 and 720 properties each year. If that were accurate, with a company turnover of less than £5.6million, each property would be worth a maximum average of £7,777 to £9,333. This seems very unlikely.

Buy My House Experts claim to be members of both the National Association of Property Buyers (NAPB) and The Property Ombudsman (TPO), but we couldn’t find the brand or their business name on either member register. They also claim to be regulated, but as the property buying industry is unregulated that is impossible.

Are Buy My House Expert any good?

Whilst Buy My House Experts do have a significant number of positive customer reviews on Trustpilot, we do have several concerns.

Unfortunately, the professional property buying industry is unregulated and is full of rogue traders. Of the 100-plus companies claiming to be cash property buyers, we only know of 3 genuine companies. Fake reviews are one of many tactics used by less reputable companies. Whilst we’re not saying Buy My House Experts’ reviews are fake, we do find it unusual that 87 of the 90 5-star reviews are by customers who have only left a review for one company or service. It’s important to have a read of the reviews yourself – both positive and negative – and come to your own conclusions.

It’s important to remember that a company can only provide any guarantees around speed, certainty or price if they are buying your property directly with their own cash funds. It’s important that you feel that is genuinely the case for any company you consider using.

Buy My House Experts customer feedback - Real ratings from Trustpilot

Most praised aspects

  • Rapid initial response: Numerous 5-star reviews mention that the company makes contact and provides an initial indicative offer within an hour of an inquiry, which is highly valued by sellers in urgent financial situations.
  • Supportive staff: Individual staff members are frequently praised for their professional and friendly demeanor, helping to de-stress the early stages of what is usually a difficult life event.
  • Speedy on-site appraisals: Customers have noted that the team is quick to organise physical viewings or desktop valuations, allowing the process to feel like it is moving at a fast pace in the beginning.

Most common complaints

  • Last-minute price drops: This is the most prevalent concern in negative feedback. Several reviewers claim their offer was reduced by tens of thousands of pounds just days before (or even on the day of) completion, leaving them with little choice but to accept or let their onward chain collapse.
  • Ambiguity on companies history: Some independent analyses and critical reviews highlight a disconnect between the company’s claim of being established since 1993 and official filings suggesting a more recent start (circa 2020), leading to questions about their experience levels.
  • Communication drop-offs: While initial contact is fast, 1-star reviews often mention a blackout period where the sales team becomes difficult to reach once a price has been initially agreed, causing anxiety regarding the actual completion date.

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Buy My House Experts customer reviews

Buy My House Experts Reviews Trustpilot

Trustpilot Score: 4.3 / 5

Although their overall Trustpilot score is quite high, Buy My House Experts’ more negative reviews do raise some concerning points. All of their negative reviews seem to focus on 3 key areas:

  • Offer being reduced at the last minute
  • Sale taking significantly longer than promised
  • Problems with communication

Many of the negative reviews claim Buy My House Experts’ offer was lowered at the last minute. Several of them claim the offer was reduced on the day the sale was due to complete.

Examples of last minute price reductions in Buy My House Experts’ Trustpilot reviews include:

  • Price dropped by £50,000 2 days before exchange
  • Sale dragged out for months, then on day of completion the offer was lowered by £40,000
  • Reduced offer on completion day and homeowner felt pressured into accepting the lower offer
  • 3 days before agreed moving day the offer was lowered by 20%
  • Property owner received a good initial offer, but it was dropped by £20,000 during sale process and another £20,000 at the point of exchanging contracts
  • Offer lowered by 12.5% at the last minute

This is something that is unfortunately quite common with less reputable companies. Despite our best efforts, the property buying industry remains unregulated. This means unscrupulous companies can get away with reducing their offer at the 11th hour, when homeowners feel under huge pressure to accept through fear of losing their onward move or getting landed with legal fees for an unsuccessful sale. If you’re considering using any company that has customer reviews suggesting they reduce their offers just before completion, we would recommend exercising extreme caution.

We do also have some questions about how genuine some of Buy My House Experts’ more positive reviews are, due to some very unusual behaviour. Members of  the public are either usually the type of person to leave company reviews or not. If they leave reviews for one company, you would generally expect to see that they’ve also left reviews for other companies or services. Strangely, 87 of the 90 5-star reviews left for Buy My House Experts were left by people who only left that one review. This is very unusual.

BuyMyHouseExperts have not responded to any negative reviews in the last 12 months.

Buy My House Experts Reviews Google

Google Score: 2.7 / 5

Buy My House Experts’ Google reviews are substantially less positive than their Trustpilot reviews.

Similarly to their Trustpilot reviews, customers voice upset about offers being lowered at the last minute and having difficulty getting hold of members of staff.

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Compare Buy My House Experts with Quick Move Now

Quick Move Now Buy My House Experts
Established since 1998 Buy My House Experts state on their website that they've been established since 1993, but we can't find any evidence to support that claim. Their Companies House record says the company was established in October 2020.
Annual turnover £20.3 million As a small business, UK National Properties Ltd (the company behind the Buy My House Experts brand) don't have to publish full accounts so we're unable to see their annual turnover. To be exempt, they must have a turnover of less than £5.6million and a balance sheet total of less than £2.8million. It is also worth noting that UK National Properties Ltd posted dormant company accounts for both 2021 and 2022.
Members of any professional associations or redress schemes? Yes, Quick Move Now are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB) UK National Properties Ltd (the company behind Buy My House Experts) claim to be members of both the National Association of Property Buyers (NAPB) and The Property Ombudsman (TPO), but we couldn't find them on either.
Is the company registration number available on the website? Yes Yes

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