QUICK MOVE NOW CUSTOMER CHARTER
Selling your home is a big decision so it is important to choose the right buyer, especially if you are looking for a quick sale. That’s why Quick Move Now are proud to share our customer charter before you make the decision to sell!
As a business, Quick Move Now prides itself on the service provided to customers. Unfortunately, as highlighted in the recent Office for Fair Trading report, many property brokers and investors offer a sub-standard service.
We have provided this customer charter to outline the service we provide so you know exactly how you will be treated.
Quick Move Now is a business you can trust
You’ll be dealing direct with the buyer
Quick Move Now buys directly from you. You deal with us every step of the way, from initial enquiry through legal completion, right up to receiving the money in your bank account.
All purchases are cash
All purchases are 100% cash – we do not need to obtain mortgage finance or find an investor. We have substantial cash reserves available, so there will be no delays.
We do exactly what we say
We buy property, for cash, quickly. If you need a quick, certain and hassle free sale, we can buy. We will buy at a discount to market value, but we are upfront about this discount from the outset, and there is never any cost or obligation. What our offer gives you is a viable option to enable you to sell your property without the delays, uncertainty and stress of selling via the traditional estate agency route.
Our business is totally transparent
Our company details are freely available online and in all literature. We provide detailed evidence of our history, track record and post detailed company accounts on our website.
Quick Move Now delivers high service levels
Cash available immediately – 24 hour guarantee
We have the cash funds to buy immediately and have a turnover of £42 million. We guarantee to have the cash to buy your home available to solicitors within 24 hours. Quick Move Now is the only company to offer this assurance. We are also happy to provide proof of funds to your solicitor.
Our track record speaks for itself. We were founded in 1998 and since then have bought over 5,000 properties. We understand that selling your home can be a stressful and unfamiliar process so we try and make things as seamless as possible.
Our purchasing team has bought over 5,000 properties and our solicitors, Wards in Bristol, have dealt with every case. This streamlined, experienced and highly professional relationship ensures your sale will proceed quickly and smoothly. Both Wards and all the solicitors we recommend are Law Society Accredited for conveyancing quality. This means they are specialists in their field who will ensure all the legalities are completed quickly and that any questions or concerns you may have will be dealt with professionally and proactively.
You are in control of the sale
No cost or obligation
There is no cost or obligation to you at any part of the process, right up to exchange of contracts. If you change your mind, whatever the reason, you simply need to let us know and you can walk away.
No option agreements
We have never used option agreements or side agreements so you do not have to worry about being tied into a contract.
You set the timescale
Our service is designed to meet your immediate requirements. You set the completion date, from as little as seven days to as long as eight weeks, and we ensure it is met with the minimum of hassle.
Quick Move Now is a company that listens
Education and research
We want you to feel comfortable about your decision to sell to us. Therefore, you will find detailed information about Quick Move Now on our website, including history, company accounts and how the service works.
We value your opinion
If you have any suggestions for how we could improve our performance or information you’d like us to share, we’d love to hear it. Should you wish to contact the customer service team with any ideas, please email email@example.com or call 01793 840913.
We’re here seven days a week
We try to be here when you need to speak to us. Our office is open Monday to Thursday 9am to 8pm, Friday 8:30am to 6pm and Saturday to Sunday 10am to 3pm. Outside of these hours you can leave a message with our friendly call handling service and one of the team will contact you the following day.
Quick Move Now company accounts
Selling your home is a big decision so it is essential that you deal with the right company. As a business, we believe that customer service, track record, and honesty are the key to our success. We do however understand that these are just words and that service levels vary greatly within the industry. Therefore we encourage our clients to undertake research before agreeing a sale to ensure they get the quick, secure and hassle-free sale they need.
In order to assist with your research we have provided some relevant details about our business and provided access to the past two years’ worth of company accounts.
Annual turnover – £42 million
Properties purchased – 5,000+
Established since – 1998
All our accounts are lodged annually at Companies House, but to save you paying for the files, we have provided them here free of charge: