QUICK MOVE NOW CUSTOMER CHARTER

Selling your home is a big decision. It is important to choose the right buyer, especially if you are looking for a quick sale. That’s why we are proud to share our customer charter before you make the decision to sell!

As a business, Quick Move Now prides itself on the service provided to customers. Unfortunately, as highlighted in the recent Office for Fair Trading report, many property brokers and investors offer a sub-standard service.

We have provided this customer charter to outline the service we provide so you know exactly how you will be treated.

Quick Move Now is a business you can trust

You’ll be dealing with the buyer directly
Quick Move Now buys directly from you. You deal with us every step of the way, from initial enquiry through legal completion, right up to receiving the money in your bank account.

All purchases are cash
All our purchases are 100% cash – we do not need to obtain mortgage finance or find an investor. We have substantial cash reserves available, so there will be no delays.

We do exactly what we say
We buy property, for cash, quickly. If you need a quick, certain and hassle-free sale, we can buy. We will buy at a discount to market value, but we are upfront about this discount from the outset, and there is never any cost or obligation. Our offer enables you to sell your property without the delays, uncertainty and stress of selling via an estate agency.

Our business is totally transparent
Our company details are freely available online and in all literature. We provide detailed evidence of our history and track record, and post detailed company accounts on our website.

Quick Move Now delivers high service levels

Cash available immediately – 24-hour guarantee
We have the cash funds to buy your property immediately and have a turnover of £42 million. We guarantee to have the cash to buy your home available to solicitors within 24 hours. Quick Move Now is the only company to offer this assurance. We are also happy to provide proof of funds to your solicitor.

Vast experience
Our track record speaks for itself. We were founded in 1998 and since then have bought over 5,500 properties. We understand that selling your home can be a stressful and unfamiliar process so we try and make things as seamless as possible.

Solicitors
Our purchasing team has bought over 5,500 properties and our solicitors, Wards in Bristol, have dealt with every case. This streamlined, experienced and highly professional relationship ensures your sale will proceed quickly and smoothly. Wards, and all the solicitors we recommend, are Law Society Accredited for conveyancing quality. This means they are specialists in their field who will ensure all the legalities are completed quickly, and that any questions or concerns you may have will be dealt with professionally and proactively.

You are in control of the sale

No cost or obligation
There is no cost or obligation to you at any part of the process, right up to exchange of contracts. If you change your mind, whatever the reason, you simply need to let us know and you can walk away.

No option agreements
We have never used option agreements or side agreements so you do not have to worry about being tied into a contract.

You set the timescale
Our service is designed to meet your immediate requirements. You set the completion date, from as little as seven days to as long as eight weeks, and we ensure it is met with the minimum of hassle.

Quick Move Now is a company that listens

Education and research
We want you to feel comfortable about your decision to sell to us. Therefore, you will find detailed information about Quick Move Now on our website, including history, company accounts and how the service works.

We value your opinion
If you have any suggestions for improvements to our performance, or information you’d like us to share, we’d love to hear from you. Should you wish to contact the customer service team with any ideas, please email feedback@quickmovenow.com or call 01793 840913.

We’re here seven days a week
We try to be here when you need to speak to us. Our office is open Monday to Thursday 9am to 8pm, Friday 9am to 6pm and Saturday to Sunday 10am to 3pm. Outside of these hours, you can leave a message with our friendly call handling service and one of the team will contact you the following day.

Quick Move Now company accounts

As a business, we believe that customer service, track record, and honesty are the key to our success. We encourage our clients to undertake research before agreeing a sale, to ensure they get the quick, secure and hassle-free sale they need.

In order to assist with your research, we have provided some relevant details about our business and provided access to company accounts for the past two years.

Annual turnover – £42 million
Properties purchased – 5,000+
Established since – 1998

All our accounts are lodged annually at Companies House, but to save you paying for the files, we have provided them here free of charge.