Privacy and Cookie Policy

The QMP Holdings Group is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you request an estimated offer or information regarding our property services via our website, we need to know your name, contact details and your preferred method of contact (postal address, e-mail address, telephone number). We also need details of the services you require and the property concerned.

We gather this information to allow us to deal with your enquiries effectively and to process any subsequent offer you ask us to make. The relevant information is then used by the QMP Holdings Group to provide our services and to communicate with you on any matter relating to the provision of services and in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time, we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

If, for whatever reason, the services of the Quick Move Group are not relevant to your individual circumstances then we may pass those enquiries and your details on to a selected company who has the relevant knowledge, experience and presence to potentially assist you with your enquiry.  By submitting an enquiry you are agreeing to our passing such enquiry and your details on to an appropriate company, if one is available.

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you click HERE for detailed guidance.

The following describes the cookies we use on this site and what we use them for. We operate an ‘implied consent’ policy which means that we assume you are happy with this usage if you continue to use the site. If you are not happy, then you should either not use this site, or you should delete Quickmovenow cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called ‘Incognito’ in Chrome, ‘InPrivate’ for Internet Explorer and Private Browsing in Firefox and Safari etc.)

Cookies for site analytics and performance:

Google analytics
We use Google analytics to help us understand how the site is being used in order to improve the user experience. User data is all anonymous.You can find out more about Google’s position on privacy as regards its analytics service HERE.

Google adwords
We use this conversion tracking cookie to help us understand how many people who clicked our Google ads completed an enquiry form.

These cookies expire after 30 days and do not contain personally identifiable information.
If you want to disable conversion tracking cookies, you can set your browser to block cookies from the googleadservices.com domain.  You can find out more information click HERE.

Microsoft adcenter
We use this conversion tracking cookie to help us understand how many people who clicked our Google ads completed an enquiry form.

These cookies expire after 30 days and do not contain personally identifiable information. More information can be found HERE.

Facebook
We use this conversion tracking cookie to help us understand how many people who clicked our Facebook ads completed an enquiry form. More information click HERE.

Sharethis.com
We use sharethis.com to enable our site visitors to easily share pages within our news and insights sections with their friends. Data collected is not personally identifiable.
More information can be found HERE.

Social Media
On many of the pages of the site you will see ‘social buttons’. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Quickmovenow. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on Quick Move Now’s site.

If you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Quick Move Now, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, such as Google and Facebook.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

To stop cookies being placed on your terminal equipment please refer to your specific Internet browser for instructions. The cookies we place on your terminal equipment are known as COOKIEID and USERID and expire at the end of your session. In a few cases blocking cookies may reduce the functionality of some sites or prevent access to them depending on your chosen browser options.

Zopim Secure Chat Sessions / User Data
By default, Zopim secures chat sessions with SSL/TLS which makes it very difficult for unauthorized individuals to view information travelling between agents and visitors. All communication takes place via common browsers. Both visitors and agents do not need to install any software on their PCs, eliminating the risk of viruses or adware / malware / spyware.

All chat sessions and user data are maintained and archived on secure servers. Access to stored user data is password protected and passwords are account specific. Therefore, no customer can view data for another customer. Similarly unauthorized Zopim employees cannot access sensitive user data. Zopim use appropriate firewall technology within their facility to prevent unauthorized access. As another level of protection, all data is backed up daily, and archives are stored off-site in a secure location. For more information, click HERE.

Information we collect

We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.

Our use of IP addresses
We log visitor’s domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the site. This data is used to see where the site is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.

How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.  We use firewalls to prevent unauthorised external access to our systems and data. We also keep your information confidential. The internal procedures of the QMP Holdings Group cover the storage, access and disclosure of your information. Access to visitor information is limited and all files are password protected.”

Updating your details
If any of the information that you have provided to the QMP Holdings Group changes, for example if you change your e-mail address or name or if you wish to be removed from our database, please let us know by sending an e-mail to enquiries@quickmovenow.com or by sending a letter to Quick Move Now, 15 Interface Business Park, Bincknoll Lane, Royal Wootton Bassett, SN4 8SY.

Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of our website and/or services will signify that you agree to any such changes.

Telephone calls
Calls may be recorded for training and monitoring purposes.

The QMP Holdings Group consists of:

  • QMP Holdings Ltd, Registered in England No.4273082
  • Quick Move Properties Ltd, Registered in England No.3589492
  • Spire House Finance Ltd, Registered in England No.5195102

The registered office address for all these companies is:
15 Interface Business Park, Bincknoll Lane, Royal Wootton Bassett, Wiltshire, SN4 8SY
www.quickmovenow.com is a trading style of QMP Holdings Ltd.

How to contact Quick Move Now
If you have any enquires about this privacy policy please contact us at:
enquiries@quickmovenow.com
Quick Move Now
15 Interface Business Park
Bincknoll Lane
Royal Wootton Bassett
Wiltshire
SN4 8SY
0800 068 3366