Estate agents told to raise their standards

Estate agents told to raise their standards

Estate agents told to raise their standards and up their game by industry experts.

In the last year, The Property Ombudsman – an independent, government approved scheme to resolve disputes between customers and the property industry – has seen a 32% rise in complaints.

The Ombudsman has said this level of dispute is not acceptable and more must be done to raise industry standards.

According to the annual figures released by The Property Ombudsman, the reasons for disputes were focused around several key areas. Poor communications and record keeping, misleading marketing and advertising, terms of business and commission were all highlighted.

Danny Luke, Quick Move Now’s managing director, explains:

The Property Ombudsman were contacted about more than 16,000 cases last year. That’s the equivalent of over 300 complaints every single week and a rise of more than 30% in just a year.

As a business, we work with a lot of customers who choose to sell their property directly to Quick Move Now because they simply don’t want the hassle of using estate agents. One of the biggest issues our customers seem to experience with estate agents is the tie-in clause that many estate agents now impose on their clients.

As homeowners who are often keen to secure a quick house sale, our customers often get incredibly frustrated about being tied to an estate agent that seems unable to sell their property.

There are many great estate agents, but unfortunately the industry as a whole has a bit of a reputation problem, which is not going to be helped by these latest Ombudsman statistics.

If you have a property to sell you may be nervous of the pitfalls of selling on the open market. If you want to sell your house without using an estate agent, Quick Move Now could buy your house directly. What’s more, you could receive a guaranteed sale in as little as just 7 days.

For more information or a free, no obligation estimate, call now on: 0800 068 3366 or fill in the estimate form.

This content was written by Quick Move Now
Published on 11th October 2016
Last updated on 7th August 2018

Get an instant free estimate

We have £6,354,923 instantly available right now to buy your house

  • Property Details
  • Contact Details
  • Your Quote
  • 1 Property Details
  • 2 Contact Details
  • 3 Your Quote

No risk free quote

  • Guaranteed sale
  • Become chain free
  • No fees
  • Please select yes to agree to our terms of data collection to proceed.

Terms of data collection

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur eget consequat lectus. Suspendisse vitae vestibulum mi. Suspendisse maximus mauris vel nunc sodales dapibus. Etiam ornare neque non purus ullamcorper, sit amet elementum libero laoreet. In quis sodales ex. Curabitur ultricies ex et leo euismod dapibus. Nam vel sem finibus, semper purus sed, vestibulum ligula. Interdum et malesuada fames ac ante ipsum primis in faucibus. Duis ut elementum quam, a cursus diam. Nunc urna felis, consectetur ut fringilla eleifend, blandit id odio. Sed mattis leo non metus suscipit tristique. Fusce lacinia erat ac dolor rhoncus blandit. Maecenas lobortis commodo libero, non semper nunc vestibulum eu. Morbi eu interdum libero. Fusce rhoncus faucibus est vel blandit. Donec eget erat vitae neque scelerisque aliquet id ac metus.

Donec non dui vitae elit feugiat rhoncus eget in elit. Mauris pharetra sem enim, gravida auctor dui aliquet a. Donec mollis dignissim risus eget pharetra. Nullam condimentum massa nulla. Etiam id sollicitudin libero. Nunc ligula ante, cursus eu euismod nec, congue eu neque. Nullam suscipit ante ipsum, nec vulputate justo semper eget. Pellentesque sit amet orci ac urna sollicitudin cursus sed vitae leo.

Curabitur lorem tortor, consequat nec elementum eu, convallis a velit. Ut ac consequat orci. Morbi id vestibulum leo. Praesent pellentesque efficitur quam eu scelerisque. Duis pulvinar molestie maximus. Phasellus a mattis enim. Vestibulum ullamcorper, odio vel lacinia mattis, dui orci volutpat massa, sit amet ornare felis ipsum at ligula. Duis pretium in nisi id hendrerit. Nunc ornare nunc et dolor vehicula, sit amet congue nisl viverra.

Back to property details

Your free, no obligation estimate request has been successfully submitted.

One of our property experts will be in touch shortly to discuss your requirements in more detail.

Call us on

0800 068 3366

or we will call you


Property Ombudsman Logo National Association Property Buyers Logo Chartered Trading Standards Institute Logo British Property Federation Logo


Quick Move Now
Interface Business Park,
Floor One, Unit 15,
Royal Wootton Bassett,

Get your cash offer now

9 Days
17 Hours
25 Minutes

You're currently offline