Estate agents told to raise their standards and up their game by industry experts.
In the last year, The Property Ombudsman – an independent, government approved scheme to resolve disputes between customers and the property industry – has seen a 32% rise in complaints.
The Ombudsman has said this level of dispute is not acceptable and more must be done to raise industry standards.
According to the annual figures released by The Property Ombudsman, the reasons for disputes were focused around several key areas. Poor communications and record keeping, misleading marketing and advertising, terms of business and commission were all highlighted.
Danny Luke, Quick Move Now’s managing director, explains:
The Property Ombudsman were contacted about more than 16,000 cases last year. That’s the equivalent of over 300 complaints every single week and a rise of more than 30% in just a year.
As a business, we work with a lot of customers who choose to sell their property directly to Quick Move Now because they simply don’t want the hassle of using estate agents. One of the biggest issues our customers seem to experience with estate agents is the tie-in clause that many estate agents now impose on their clients.
As homeowners who are often keen to secure a quick house sale, our customers often get incredibly frustrated about being tied to an estate agent that seems unable to sell their property.
There are many great estate agents, but unfortunately the industry as a whole has a bit of a reputation problem, which is not going to be helped by these latest Ombudsman statistics.
If you have a property to sell you may be nervous of the pitfalls of selling on the open market. If you want to sell your house without using an estate agent, Quick Move Now could buy your house directly. What’s more, you could receive a guaranteed sale in as little as just 7 days.
For more information or a free, no obligation estimate, call now on: 0800 068 3366 or fill in the estimate form.